Delivery & Pickup
IN - STORE PICK-UP & LOADING
FREE IN-STORE PICK-UP - For online purchases with loading assistance available
(service available for both online and in-store purchases). Call ahead if you order online for quicker assistance.
LOADING - We will be happy to help you load something into your vehicle! Please see an associate for a load release form.
Once completed, we’ll load your vehicle and have you on your way!
DELIVERY WITHIN 3 BUSINESS DAYS (SELECT MARKETS ONLY)
For those who desire the convenience, we offer home delivery in select markets for most of our products whether purchased on our website or in-store. Delivery is available within a 30 mile radius of Home Outlet store locations. Customer's address will be validated during checkout for online orders. Flat rate delivery fees are $149.99 for the first 4 pallets. Delivery of additional pallets is available at a rate of $49.99 per pallet.
A Home Outlet representative will contact you if your order is going to require additional pallets & costs. After your purchase is complete, a Home Outlet or delivery company representactive will contact you to arrange your delivery.
Stores Currently Offering Delivery:
Arkansas - West Memphis
Florida - Apopka
Florida - Jacksonville
Massachusetts - Auburn
Massachusetts - Brockton
Massachusetts - Chicopee
Massachusetts - Dudley
Massachusetts - Malden
Massachusetts - New Bedford
Massachusetts - Plymouth
Massachusetts - Springfield
Massachusetts - Walpole
Mississippi - Olive Branch
New York - Colonie
New York - Latham
New York - Schenectady
North Carolina - Charlotte
North Carolina - Durham
North Carolina - Fayetteville
North Carolina - Gastonia
North Carolina - Greensboro
North Carolina - Raleigh
North Carolina - Wilmington
North Carolina - Winston-Salem
Ohio - Cincinnati
Ohio - Columbus
Oklahoma - Tulsa
Rhode Island - Providence
Rhode Island - Warwick
South Carolina - Columbia
South Carolina - Greenville
South Carolina - Spartanburg
Tennessee - Memphis
Texas - Pasadena
Texas - Temple
Texas - Waco
TERMS
• Delivery is available within a 30 mile radius of Home Outlet store locations.
• Customer's address will be validated during checkout for online orders.
• Flat rate delivery fees are $149.99 for the first 4 pallets. Delivery of additional pallets is available at a rate of $49.99 per pallet.
• A Home Outlet representative will contact you if your order is going to require additional pallets & costs.
• After your purchase is complete, a Home Outlet or delivery company representative will contact you to arrange your delivery.
• Merchandise will be delivered to the closest porch, garage, or other dry area available without crossing the customer’s threshold.
• Customer’s driveway / delivery area must be of low grade and smooth surface and suitable for a pallet jack.
• Customers are encouraged to provide mobile phone numbers for easier delivery setup and updates.
• Customers are encouraged to wait until their delivery is complete to schedule any installations.
• Missed deliveries will incur re-delivery fees equal to original delivery fees.
• Customers are responsible for all shipping expenses related to product returns for reasons other than damaged merchandise.
• Customers should inspect and count all merchandise delivered and notate any shortages or damages immediately and prior to the delivery driver's departure.
• Any shortages or damages should also be reported to the selling Home Outlet store location within 24 hours of delivery.
• Deliveries including special order merchandise may take longer than the stated two business days, subject to product lead times.
• Home Outlet reserves the right to fulfill delivery via 3rd party delivery services of the company's choosing.
• If you have additional questions, please reach out to us via website chat or Contact Your Local Store for more details.
Products Not Eligible for Delivery:
• Countertops 10' or Larger
• Door Units 60" or Larger
• Flooring Rolled Goods (Carpet, Linoleum, etc.)
• Vanities and Vanity Tops 72" or Larger
• Windows 70" or Larger
